Online Dispute Resolution (ODR)
What is Online Dispute Resolution (ODR)?
A modern approach to legal dispute resolution that eliminates procedural impediments and overcomes institutional limitations.
Confidence Through Simplicity
No more confusing legalese. No more complicated jargons. Our ODR process is designed keeping you in mind, not lawyers. You don't need legal expertise — just supporting documents and a calm mind.
Convenience Through Technology
Resolving a dispute is as simple as ordering your groceries. Now resolve legal disputes from anywhere — your living room or while stuck in traffic. Our digital-first ODR platform removes the need for physical presence, putting resolution at your fingertips. Please note, resolutions may take more than 10 minutes to get delivered.
True Cost-Effectiveness
Why litigate when you can mitigate — not just cost, but time too. Save your time, save your money, save your effort by just filing your claim and documents in support of your claim on our ODR platform.
Why choose ODR over Courts?
37 million cases are pending in Indian courts today. Yours doesn't have to be one of them.
Legally binding outcomes
Settlement agreements are legally valid under the Mediation Act 2023, signed digitally via Aadhaar eSign.
Qualified, vetted mediators
Every mediator is qualified with minimum 10 hours of certified mediation training. Empanelled by us — accountable to you.
Entirely online — anywhere in India
No travel, no courtroom. File from your phone, join sessions virtually, sign your agreement digitally — all in one dashboard.
The path to resolution
A transparent and time-bound digital process designed for clarity and speed.
Submit Claim
Register and describe your dispute in plain language.
Submit Claim
Register and describe your dispute in plain language.
Opposite Side is Invited
iResolve.legal sends a professional notice to the opposite side.
Opposite Side is Invited
iResolve.legal sends a professional notice to the opposite side.
Dispute Summary Report
A clear, neutral assessment of the case is provided.
Dispute Summary Report
A clear, neutral assessment of the case is provided.
Mediator is Assigned
A qualified, empanelled mediator is matched to your dispute.
Mediator is Assigned
A qualified, empanelled mediator is matched to your dispute.
Mediation Sessions
Join secure video sessions from anywhere. Conducted online.
Mediation Sessions
Join secure video sessions from anywhere. Conducted online.
Settlement Agreement
A legally binding agreement is executed via digital signature.
Settlement Agreement
A legally binding agreement is executed via digital signature.
Got into a dispute? There's a smarter way to get out of it.
Most disputes don't need a courtroom. They need a fair process, a neutral space, and someone who understands the law. That's what iResolve.legal is built for.
Consumer Disputes
Under the Consumer Protection Act, 2019, you have the right to seek redressal — without the need of hiring a lawyer or waiting years for a hearing.
- Refund or replacement refused after a defective product or failed service
- Service not delivered as promised — and the company is stonewalling you
- E-commerce fraud, damaged delivery, or a seller who has gone silent
- Builder or housing society not delivering on agreed terms
Employment Disputes
For white-collar employees, where labour laws do not apply, civil remedies under contract laws are often the only path. Now civil courts are not the only option.
- Wrongful termination or unpaid notice period dues
- Salary, bonus, or incentive withheld in breach of your contract
- Non-compete or contract terms being enforced unfairly against you
- A hostile or discriminatory work environment you're no longer willing to endure
Commercial Disputes
The Commercial Courts Act, 2015 gives businesses a faster track — but litigating is still slow and expensive. Mediation resolves it in a fraction of the time and cost.
- A vendor or supplier who hasn't paid — or is disputing what they owe you
- A service contract being violated or interpreted differently than agreed
- A business partner not meeting their obligations — or exiting unfairly
- SLA breaches by a vendor causing you measurable business loss
The Advantage of Choosing Smartly.
Choosing iResolve.legal isn't just a legal decision — it's applying your intelligence.
Valuing Your Time
Years in court, or days to resolution — the smart choice was always obvious. You just needed a platform that made it possible. Litigation doesn't just cost money, it costs you months of waiting, multiple hearings, and the mental overhead of a case that refuses to close. Mediation is structured, time-bound, and designed to get you to a resolution — not to a next date.
Minimizing Friction
No paper trails, no parking woes, no adjournments for reasons that have nothing to do with your case. Every step of your dispute is handled where it should be — online, on your time, without having to take a day off work to wait for your case. The process moves when you move it, not when the system gets around to it.
Guarding Your Privacy
Court proceedings are public record — permanently. Anyone can look up what was filed, what was argued, and what was decided. What's resolved here stays between the parties. No public record, no reputational exposure, no risk of a business dispute becoming a news item. Your matter is handled discreetly, and it stays that way.
Reclaiming Your Mental Space
A dispute is 'mental rent' you didn't agree to pay. It sits in the background of everything — your work, your relationships, your ability to think clearly about anything else. The longer it drags through a slow system, the more it extracts from you. Resolving it quickly and cleanly isn't just a legal decision — it's a decision to stop paying that rent and take that space back.
Transparent Pricing
No escalating costs. Not a policy, it's a commitment.
Employment & Consumer Disputes
Designed for individuals.
- Claim registration & DSR generation
- Opposite party notification
- Case dashboard access
- Document upload & management
Commercial Disputes
One-time. Designed for MSMEs.
- Claim registration & DSR generation
- Opposite party notification
- Case dashboard access
- Document upload & management
Collective Action & Enterprise Services
Designed for multiple and/or recurring claims.
- One structured process for all claims — regardless of volume
- Every claimant gets an individual resolution, not a collective afterthought
- Businesses facing recurring claims get a single framework instead of a multiplicity of proceedings
- Consistent outcomes across similar claims, reducing the risk of ad hoc settlements
- Built for both sides — claimants file together, respondents respond once
Session Fee — ₹750/session/party (Employment & Consumer) · ₹1,200/session/party (Commercial)
Neutral. Qualified.
Accountable.
Every mediator on iResolve.legal is personally empanelled. Not a marketplace — a curated panel where every neutral meets our standard.
Qualified professionals
Minimum law degree + 2 years domain experience, as per Mediation Act 2023 requirements.
Certified mediation training
Minimum 10 hours of recognised mediation training — every mediator, no exceptions.
Conflict-of-interest protection
Both parties see the mediator's full bio before appointing unanimously. You have 48 hours to raise any concern.
Strict confidentiality
Everything disclosed in mediation is confidential. Our mediators sign the iResolve Code of Conduct before being empanelled.